Políticas de Envio e Prazo de Entrega

Shipping Policies and Delivery Time

CARE WITH ORDER ADDRESSING

The store will arrange for the shipment of products to the address requested by the customer. Therefore, so that there are no obstacles to the delivery of your order, we ask for your attention when filling in the address to which you wish to receive your order.

ABSENT RECIPIENT

Make sure there will be someone at the address to receive your products. The Post Office makes three delivery attempts; if there is no one at the address to receive the order, the package will be taken to the Post Office branch closest to the address, and in this case, it will be necessary for the recipient of the package to pick it up at the Post Office branch within 7 calendar days. If the recipient of the order does not pick it up, according to Post Office regulations, the package will be returned to the sender, and payment of a new shipping fee will be necessary for the product to be reshipped.

All details related to delivery attempts, as well as the address of the Post Office branch where the recipient must pick up their package in case of absence at the address, are recorded in the order tracking, which can be monitored on the Post Office website using the tracking code provided by the Store.

INCORRECT OR INCOMPLETE ADDRESS

The store is not responsible for the incorrect or incomplete filling of the destination address for orders placed in the store. If an incorrect or incomplete address occurs, according to Post Office regulations, the package will be returned to the sender, and no further delivery attempts will be made to that address.

In case the delivery is not completed due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund; payment of a new shipping fee will be necessary for the product to be reshipped.

PROCESSING TIME

After your order is processed and the payment is cleared in our system, the next steps are: separation, packaging, and dispatch. This process usually takes about 1 to 3 business days.

You will receive the tracking code at the email registered at the time of purchase within 7 business days after your order is processed.

DELIVERY TIME

The estimated delivery time is 15 to 35 business days after the order is dispatched.

However, adverse factors such as delays in customs clearance by the Federal Revenue Service, Post Office strikes, inability to deliver due to weather conditions or high-risk areas, and national holidays may add a few days to the product delivery.

In any case, the maximum warranty period is 60 business days.

SHIPPING METHODS incorrect, it may be that the customer has to pick up the product at the branch closest to their residence.

If the address is not filled in correctly, it is possible that the product will be returned to the sender. We ask for extra attention when filling in the address. If there is an error in filling in the address and the product cannot be delivered, the responsibility lies with the customer.

The Post Office makes three delivery attempts; if they are unable to complete it, the product will be available for pickup at the nearest branch for up to 7 days. After this period, the product returns to the sender.

IMPORTANT NOTES

Any and all imports are subject to bureaucracy or customs taxes. If you receive any extra charge for your order, we take responsibility

Products are always delivered by the Post Office, however, in some cases such as absent recipient, region with limited delivery, or even addresses with such fees. Contact us within 48 hours informing the amount paid to the Post Office and attaching a copy of the tax document, and we will contact you to reimburse the amounts paid.

By placing an order on our website, the customer declares to be aware of and in agreement with everything described above.